1. FREQUENTLY ASKED QUESTIONS


HOW DO I REGISTER ON BETYETU UGANDA?

You can Register by;

•Visit the Betyetu Uganda website https://betyetu.co.ug and click on “Sign Up” in the top right hand corner, fill in the registration form and submit it by clicking on “Join Now”.

•You can also do a first deposit from your mobile money account to the betyetu account and you will be registered.

Can I change my username?

•Unfortunately not; the username that you have chosen during the registration process cannot be changed once you have created your Betyetu account since it’s your phone number.

How can I retrieve my login details?

•Contact our Customer Care Services via mail: support@betyetu.co.ug or call 0788222440(MTN) & 0755222440 (AIRTEL)

How do I change my password?

•Login into your account, go to “Your Profile”, click on the “Change Pin” and follow the steps.

How do I update my personal details?

•Please contact our Customer Services to rectify any errors.

Can I open more than one account with Betyetu Uganda?

•No. Multiple accounts are not allowed.

What is the minimum age for betting with Betyetu Uganda?

•It is strictly forbidden for persons under the age of 25 to open an account and use our services.

Where can I find Terms & Conditions?

•At the footer of the website you will find our provisions.

Does it cost any money to register on Betyetu Uganda?

•No. It’s completely free of charge.

How do I Top up my Betyetu account?


MTN 1

1. Dial *185*4*4#

2. Enter Merchant code - Betyetu

3. Enter payment Reference - Betyetu

4. Enter amount

5. Enter pin to confirm.



MTN 2

1. Dial *185*4*6*00*10#

2. Enter payment Reference - Betyetu

3. Enter amount

4. Enter pin to confirm.



AIRTEL

1. Dial *185*4*9#

2. Enter business number - 668060

3. Enter amount

4. Enter Reference - Betyetu

5. Enter pin to confirm



What is the maximum Payout?

•The maximum payout is UGX. 35,000,000.

How many events can I add to my bet slip?

•The maximum number of events you can add to your bet slip is 15.

How do I bet online?

•Go on the website

•Enter your number and pin

•Sign in

•Select your match/matches

•Select a stake

•Click Bet now to place your bet

Can I cancel my Bet after placement?

•Once a BET ID has been issued, bets cannot be cancelled or amended.

How do I check my balance?

•To check your "Balance", log into your account and click on the account icon. You will be directed to your account where you can see your account balance.

How do I withdraw?

•Log into your account

•Navigate to the withdraw tab on your account

•Enter the amount you wish to with draw then click on Withdraw Your Mobile Money account will be credited

•Minimum withdrawal is UGX. 4,000

Are there any fees when withdrawing?

•We don’t charge on withdrawing but network charges apply

How do I to place a jackpot bet?

•Log into your account and click on the jackpot tab. Select 13 plus the 3 reserve games. The 3 reserve games are used in case of a cancelled, abandoned or postponed game among the first 13 games.

•Once you select the games, press on "Place Jackpot Bet"

•Your bet will be registered and can be viewed under jackpot bets tab on your account.

•You are a winner when all your 13 predictions match with the games outcomes.

•Jackpot and Bonus are shared equally amongst all winners.

•NOTE : If among the 13 jackpot matches used to determine the prizes are cancelled/postponed, they will be replaced by those listed as “reserves” in the order of appearance on the reserve list.

•One of the 13 Matches – 14

•Two of the 13 Matches – 14 & 15

•Three of the 13 Matches – 14, 15 & 16

•In the event that 4 or more games are cancelled / postponed, all Jackpot Tickets will made void and refunded.

•The prize pools, including Jackpot, Bonus 12/13, Bonus 11/13, & Bonus 10/13 will be shared by the number of winners correctly predicting the require outcomes.

•9 /13 correct selections will be awarded a Jackpot tickets to use in the next Jackpot (Free Bet)

•The prize pool allocation is as follows:

Number of Games Payout
13/13 UGX. 50,000,000
12/13 UGX. 6,000,000
11/13 UGX. 3,000,000
10/13 UGX. 1,000,000
09/13 Freebet to be used on the next Jackpot (1 week validity)

WHAT IS CASH OUT?

• Cash Out is an innovative real-time feature that allows you more control over your bets and offers an opportunity to take a return before an event has finished.

• With Cash Out, you no longer have to wait for your bet to reach its natural conclusion; you have the opportunity to track your selections and Cash Out at a point of your choice guarantying yourself a profit, or cut your losses.


What ways can I Cash Out?

Live Cash Out

• You can Cash Out on your bet live during the game. This feature allows in-play Cash Outs on pre-game bets. Imagine that 9 legs of your 10-team multiple have come through, but the final team is losing at half-time. You can Cash Out live and make sure you end up with a profit.


Pre-game Cash Out

• This gives you the ability to collect your winnings before all the games in your multiple bets have been settled. Your multiple bet looks set to come through with one game to go, and then you hear one of the star players is injured in the team you picked to win. Not to worry, just Cash Out before the game and collect your win.


How can I Cash Out?

Online Cash Out

• Simply login to your account and select your profile or “My Account” choose “Cash Out” and you will see all the bets that can be cashed out immediately.

• Please note that bets placed with Bonus Funds cannot be cashed out.


How much will I win?

• Your Cash Out amount depends on the likely outcome of your bet. The more likely it is to come through, the greater the amount you can Cash Out.

Do you have multibet bonus?

Yes we do. The multi-bet bonus is applied on multi-bets of 5+ legs. It is calculated on your net winnings.

The bonus calculations are as follows;

Number of Selections

Percentage Bonus

6

15%

7

20%

8

25%

9

30%

10

35%

11

40%

12

45%

13

50%

14

55%

15

60%

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